Frequently Asked Questions
Orders & Processing
How quickly are orders processed?
All orders are processed as quickly as possible. Orders are not processed, shipped, or delivered on weekends or holidays. Processing times may vary depending on order volume.
Will I be notified if my order is delayed?
Yes. If there is a significant delay in processing your order, we will notify you by email.
Shipping & Delivery
Do you offer free shipping?
Yes. All orders are shipped free of charge, with no minimum order value.
Where do you ship from?
Orders are fulfilled through our logistics partners and shipped directly to the delivery address provided at checkout.
How long does shipping take within the United States?
Estimated delivery time for domestic U.S. orders is 7–14 business days. Please note that delivery times are estimates and not guaranteed.
How long does international shipping take?
International orders typically arrive within 14–31 business days, depending on the destination and customs clearance procedures.
Are delivery times guaranteed?
No. All delivery times are estimates and may vary due to factors beyond our control, including carrier delays or customs processing.
Tracking
Will I receive tracking information?
Yes. Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your package.
Shipping Restrictions
Are there locations you do not ship to?
At this time, we do not ship to Alaska, Hawaii, or Puerto Rico.
Are there any item-specific shipping restrictions?
Some products may have shipping limitations depending on destination, size, or materials restricted by customs authorities.
Customs, Duties & Taxes
Will I have to pay customs or import fees?
Prep & Order is not responsible for customs duties, taxes, or tariffs applied to international orders. Any such fees are the responsibility of the customer.
What happens if I don’t pay customs fees?
If a package is returned due to unpaid customs or import charges, we will refund the product cost only. Shipping charges will not be refunded.
Lost, Damaged, or Delayed Packages
What if my package arrives damaged?
If your order arrives damaged, please contact the shipping carrier directly to file a claim. Prep & Order is not liable for damage that occurs during transit.
What if my package is lost or significantly delayed?
If your shipment is delayed beyond the estimated timeframe or appears to be missing, please contact us at prepandorder@gmail.com. We’ll assist where possible.
Returns & Support
Do you accept returns?
Returns are handled according to our Return Policy. Please contact us before sending any items back so we can guide you through the process.
How can I contact customer support?
You can reach us at prepandorder@gmail.com for any questions related to orders, shipping, or general inquiries. We aim to respond as quickly as possible.
General
Is Prep & Order a physical store?
No. Prep & Order is an online-only store, allowing us to focus on curated products, fair pricing, and efficient service.
Will you add new products in the future?
Yes. We regularly review and expand our collection to include practical kitchen tools and organization solutions that align with our standards.